(Last Updated as of July 16, 2021)
Perma-Pipe respects your privacy and is committed to protecting it. This Privacy Notice explains how we handle your personal data. Perma-Pipe consists of Perma-Pipe International Holdings Inc. (a public corporation incorporated in Delaware USA, registration number 2354631) and its subsidiaries and affiliates (referred to collectively as “Perma-Pipe” or “we” or “our”). For the purposes of Data Privacy Laws (as defined below), your data will be controlled by the Perma-Pipe affiliate or subsidiary undertaking that you have instructed or that is providing products or services to you or communicating to you. Each Perma-Pipe entity is regarded as an independent data controller of your personal data. This notice applies to all Perma-Pipe entities.
This privacy notice (“Privacy Notice”) sets out which Personal Data that we collect on our websites and for which purposes the Personal Data are processed. Throughout this Privacy Notice the terms “process” or “processing” or “processed” are used to cover all activities involving your Personal Data, including collecting, handling, storing, sharing, accessing, using, transferring and disposing of information.
“Data Privacy Laws” means legislation and regulations, including regulations issued by relevant supervisory authorities, protecting the fundamental rights and freedoms of individuals and, in particular, their right to privacy with respect to the processing of Personal Data that from time to time apply to Perma-Pipe.
“Personal Data” is defined as any information relating to an identified or identifiable data subject. Personal Data includes: real name; an alias; postal address; email address; unique personal or online identifier; internet protocol (IP) address; account name; social security number (SSN); citizenship or citizenship status; biometric information; driver’s license or passport number; or other similar identifiers; signature; physical characteristics or description; state identification card number; insurance policy number; education; employment or employment history; bank account number; credit card number; debit card number; or any other financial information.
2. Cookies Policy – Perma-Pipe’s purpose to collect and process your Personal Data
A cookie is a small text file that a website transfers to your hard disk or web browser to track the site usage, both when using a computer, smart phone or other device. Cookies are used on many websites to provide visitors access to different functions. The information in a cookie makes it possible to follow how you are using the website, remember your preferences and may adapt the content to be more relevant to your perceived interests.
Cookies that do not require approval
The other type of first-party cookie saves a file on your computer for an extended period of time and its purpose is to facilitate the activities of an individual person, for example, when using a functionality that requires a login, during registration or when ordering material. Cookies are used to measure the number of page views and visitors for internal and external statistics. Statistical information is anonymous and does not contain any names, e-mail addresses or any other information that can be connected to one individual.
This website uses both types of cookies to make it easier for you to access the information on the site. Unless specifically stated elsewhere in this Privacy Notice, cookies are never used by us for the purpose of gathering Personal Data.
First-party Cookies that require consent
Cookies which, in strictly legal terms, are not absolutely essential in order to use this website, do nevertheless fulfill important functions. Without these cookies, features that could enable our website to be used easily, such as pre-completed forms, would not be available. Settings you make, would not be saved, so you would be asked about them every time you change pages.
Third-party cookies that require consent
We use third-party cookies to collect statistics in aggregate form in analysis tools such as Google Analytics. The cookies used are both permanent and temporary cookies (session cookies). The permanent cookies are stored on your computer or mobile device. Learn more about Google Analytics cookies here.
How to prevent cookies from being placed?
Most web-browser automatically accept cookies. You can prevent cookies from being stored on your computer or device by setting your browser to not accept cookies. Some browsers have a special mode that deletes cookies directly after your visit. If you do not wish to receive cookies, you can always block them in your browser. In your settings, you can also choose to block the cookies from specific websites.
We may update this policy from time to time. Changes in technology, legislation and authorities’ guidance may require us to inform you of the activities we undertake where it affects your privacy rights. You should check this page occasionally to ensure you are familiar with any changes.
2.1 Personalize our interactions with you plus offering relevant products and services and identify potential customers and business opportunities
When you visit our websites, landing pages and submit forms on those websites we may collect and process your Personal Data in order to better understand you as a customer and to personalize our interactions with you, for example to show you products and services we think you may like. We look at your use of the website, for example where you have clicked, your visit frequency, time spent per visit etc. The basis for the above processing of your Personal Data is that the processing is necessary in order to fulfil our legitimate interest of understanding you as a customer and to personalize our interactions with you to show you relevant products and services. Plus, our necessary legitimate interest to identify potential customers and business opportunities.
2.2 Identify usage trends and compile statistics
When you visit our websites, landing pages and submit forms on those websites we may collect and process anonymized Personal Data in order to identify usage trends and for statistical purposes. We look at from which geographic regions our users are, such as country and region. The basis for the above processing of your Personal Data is that the processing is necessary in order to fulfill our legitimate interest to identify usage trends and to compile statistics.
3. Perma-Pipe may collect and process personal information to:
3.1. Provide you with information such as newsletters, catalogues and press releases
If you sign up to subscribe to newsletters, catalogues, press releases and similar information about Perma-Pipe and its business or order such information on a one time basis we process your Personal Data for the purposes of providing you with the requested subscription or information. The basis for the above processing of your Personal Data is that the processing is necessary in order to fulfil our legitimate interest to provide you with the subscription and information you have requested. If you do not provide information marked with * on the website form we will not be in a position to provide you with the requested information.
3.2. Answer your questions and handle feedback in general
Our website provides functionality for the visitor to communicate with us to ask questions and give feedback regarding our services and business. Where you use such functionality, Perma-Pipe will processes your Personal Data for the purposes of answering your questions and handle feedback from you. The basis for the above processing of your Personal Data is that the processing is necessary in order to fulfil our legitimate interest to answer questions and handle feedback from you If you do not provide information marked with * on the website form we will not be in a position to provide you with the requested response.
3.3. Communicate regarding information, orders or complaints sent by you through e-mail, fax and similar
If you send an e-mail or facsimile to one of our employees we will process your Personal Data provided to handle your request or order. The basis for the above processing of your Personal Data is that the processing is necessary in order to fulfill our legitimate interest to answer requests and handle orders or complaints from you.
3.4. Create personal Website User Accounts
Perma-Pipe’s websites may allow users to set up a personal user account with log-in. For those websites and if you create a user account Perma-Pipe will process your Personal Data for the purposes of creating and managing your personal user account, create your log-in, provide you with access to your account and manage your subscriptions and/or requests. The basis for the above processing of your Personal Data is that the processing is necessary in order to fulfil our legitimate interest to create and manage your user account and fulfil the user account agreement with you. If you do not provide information marked with * on the website form we will not be in a position to provide you with the requested service.
3.5 Manage complaints relating to our services and products
Perma-Pipe’s websites may allow you to provide us with complaints relating to our services and products. Where you provide us with a complaint, Perma-Pipe will process your Personal Data for the purposes of investigating, managing and replying to your complaint. The basis for the above processing of your Personal Data is that the processing is necessary in order to fulfill our legitimate interest of investigating, managing, and replying to your complaint. If you do not provide information marked with * on the website form we will not be in a position to provide you with the requested service.
3.6 Manage your request for a quotation or order relating to our products and services
Perma-Pipe websites allow you to request a quotation or order products and services provided by Perma-Pipe. Where you provide us with a request for a quotation or an order, Perma-Pipe will process your Personal Data for the purposes of managing the request or order. The basis for the above processing of your Personal Data is that the processing is necessary in order to fulfill our legitimate interest of managing your order. If you do not provide information marked with * on the website form we will not be in a position to provide you with the requested service.
3.7 Comply with legal obligations and establish, exercise, and defend legal claims
Perma-Pipe processes Personal Data in order to comply with legal obligations, such as book-keeping and tax purposes. We also process Personal Data to establish, exercise and defend legal claims in the unlikely event of a dispute. The basis for the above processing of your Personal Data is that the processing is necessary for Perma-Pipe’s compliance with legal obligations and is also necessary in order to fulfill our legitimate interest to establish, exercise, and defend legal claims.
4. Length of time Perma-Pipe will keep Personal Data.
Perma-Pipe will retain Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by local law to which Perma-Pipe may be subject. Perma-Pipe will use the following criteria to establish our retention period: (i) as long as we have an ongoing relationship with you (either as an individual or in your capacity as employed by one of our corporate customers, suppliers or co-operations partners or media, or as an investor/owner, board member or analyst); (ii) as required by legal obligations to which Perma-Pipe is subject (such as tax and accounting obligations); and (iii) as advisable in light of our legal position (such as applicable statutes of limitations or repose).
5. Disclosure and transfer of Personal Data
Perma-Pipe may disclose Personal Data processed to other companies within the Perma-Pipe group. Perma-Pipe has made sure to apply appropriate safeguards to your Personal Data in case of any such transfer of your Personal Data within the Perma-Pipe Group.
Data processors acting on behalf of Perma-Pipe
Moreover, Perma-Pipe may disclose Personal data to external parties, such as vendors and service providers processing Personal data under the instructions of Perma-Pipe. Where such disclosure entails transfers of Personal data, Perma-Pipe will ensure that safe guards will be put in place prior to such transfers.
Courts and outside legal representation: Purpose of transfer: In order to exercise, establish or defend legal claims. Legal basis: To fulfill our and your legitimate interest to have disputes settled by competent courts.
Perma-Pipe will take measures to assure that access to your Personal Data is secure by applying appropriate safeguards, depending on the circumstances taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risk. In support of this commitment, we have implemented appropriate technical, physical and organizational measures to protect your Personal Data against: unauthorized or accidental destruction, alteration or disclosure; misuse; damage; theft or accidental loss; or unauthorized access.
7. Your rights
7.1 Right of rectification
Perma-Pipe will take steps in accordance with Data Privacy Laws to keep your Personal Data accurate, complete and up-to-date. If you identify that any Personal Data related to you is inadequate, incomplete or incorrect, you are entitled to have the Personal Data corrected. Moreover, you also have the right to request access to the Personal Data that we process about you.
7.2 Right to Access
You may request confirmation whether or not Personal Data is processed and if that is the case access to your Personal Data and additional information such as the purposes of the processing. You are also entitled to receive a copy of the Personal Data undergoing processing. If the request is made by electronic means the information will be provided in a commonly used electronic format if you do not request otherwise.
7.3 Right to object to certain processing / automated decision-making
You may object to processing of your Personal Data processed on the basis of a legitimate interest, on grounds relating to your particular situation, to processing for direct marketing, profiling, statistical, scientific or historical research purposes. If you have opted to receive a subscription by email each email will include an easy accessible opt-out function where you may de-register from further communication.
7.4 Right to erasure
You may have your Personal Data erased under certain circumstances such as when your Personal Data it is no longer needed for the purposes for which it was collected.
7.5 Right to restrict processing
You may ask us to restrict the processing of your Personal Data to only comprise storage of your Personal Data under certain circumstances such as for example when the processing is unlawful, but you do not want your Personal Data erased.
7.6 Right to withdrawal consent
You have the right at any time to withdraw your consent to processing of Personal Data to the extent the processing is based on your consent.
7.7 Right of data portability
You may ask to receive a machine-readable copy of the Personal Data processed on the basis of your consent or on the basis that the processing is necessary in order to perform an agreement with you, and which Personal Data has been provided to Perma-Pipe by you (data portability) and ask for the information to be transferred to another data controller (where possible).
7.8 Right to complain to the supervisory authority
You acknowledge that you always have the right to lodge complaints pertaining to the processing of your Personal Data to the competent data protection authority if so provided under applicable Data Privacy Laws.
8. Contact information
If you have any questions or concerns regarding the processing of your Personal data or wish to exercise any of your rights, or obtain a copy of the safeguard mechanisms put in place to protect your Personal Data in case of any transfer, please contact Perma-Pipe on the contact details set forth below.
The Data Protection Officer for Personal Data is:
Perma-Pipe International Holdings Inc.
24900 Pitkin Road, Suite 309
Spring, Texas 77386